Core Configuration: 7
- Configure Navigation and SearchLecture1.1
- Manage lists, Filters, Views and FormsLecture1.2
- System DictionaryLecture1.3
- Ui Policies, Data policies, Ui Actions, Business rules and Client ScriptsLecture1.4
- Activate Plug insLecture1.5
- Application/ModulesLecture1.6
- Set Up Email NotificationsLecture1.7
User Administration: 4
- Configure User AccountsLecture2.1
- Add Groups and Assign Users to GroupsLecture2.2
- Assign RolesLecture2.3
- Create and Test New Assignment ruleLecture2.4
Manage data with Tables and CMDB: 3
- Learn how to manage data with TablesLecture3.1
- Work with CMDB to add New Configuration Items(CIs)Lecture3.2
- Create New Table applications and ModulesLecture3.3
Manage Data with Import Sets and Update Sets: 2
- Work with Import SetsLecture4.1
- Create and apply Update setsLecture4.2
Process Application: 1
Reports: 3
- Create and view ReportLecture6.1
- Publish the ReportsLecture6.2
- Share the ReportsLecture6.3
On Going Maintenance 4
- Create then Retrieved the update setsLecture7.1
- Compare the update setsLecture7.2
- Commit the update setsLecture7.3
- Review the logsLecture7.4
Service Level Agreements 4
- SLA DefinitionLecture8.1
- Creating SLALecture8.2
- Creating OLALecture8.3
- Creating Under Pinning ContactLecture8.4
Scripting and Service Now Development 8
- Service catalog ManagementLecture9.1
- Workflows and Workflow ScriptsLecture9.2
- Schedule JobsLecture9.3
- Email NotificationsLecture9.4
- Ui ActionsLecture9.5
- Server Scripting (Business Rules , Script Includes)Lecture9.6
- Client Scripting (Client Scripts, Ui Policies)Lecture9.7
- Back ground ScriptsLecture9.8
Integrations 1
- Soap and RestLecture10.1
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