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Core Configuration: 7
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Configure Navigation and SearchLecture1.1
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Manage lists, Filters, Views and FormsLecture1.2
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System DictionaryLecture1.3
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Ui Policies, Data policies, Ui Actions, Business rules and Client ScriptsLecture1.4
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Activate Plug insLecture1.5
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Application/ModulesLecture1.6
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Set Up Email NotificationsLecture1.7
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User Administration: 4
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Configure User AccountsLecture2.1
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Add Groups and Assign Users to GroupsLecture2.2
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Assign RolesLecture2.3
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Create and Test New Assignment ruleLecture2.4
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Manage data with Tables and CMDB: 3
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Learn how to manage data with TablesLecture3.1
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Work with CMDB to add New Configuration Items(CIs)Lecture3.2
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Create New Table applications and ModulesLecture3.3
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Manage Data with Import Sets and Update Sets: 2
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Work with Import SetsLecture4.1
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Create and apply Update setsLecture4.2
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Process Application: 1
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Reports: 3
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Create and view ReportLecture6.1
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Publish the ReportsLecture6.2
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Share the ReportsLecture6.3
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On Going Maintenance 4
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Create then Retrieved the update setsLecture7.1
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Compare the update setsLecture7.2
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Commit the update setsLecture7.3
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Review the logsLecture7.4
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Service Level Agreements 4
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SLA DefinitionLecture8.1
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Creating SLALecture8.2
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Creating OLALecture8.3
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Creating Under Pinning ContactLecture8.4
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Scripting and Service Now Development 8
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Service catalog ManagementLecture9.1
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Workflows and Workflow ScriptsLecture9.2
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Schedule JobsLecture9.3
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Email NotificationsLecture9.4
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Ui ActionsLecture9.5
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Server Scripting (Business Rules , Script Includes)Lecture9.6
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Client Scripting (Client Scripts, Ui Policies)Lecture9.7
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Back ground ScriptsLecture9.8
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Integrations 1
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Soap and RestLecture10.1
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